Three ways to get help
Open Help inside the platform:
| Route | Use it for |
|---|---|
| Merlin | Quick questions about how the platform works. Merlin knows the platform, not your data. |
| Documentation | These guides. |
| Support | Something isn't working, your data looks wrong, or the guides don't answer your question. Submit a ticket. |
You can also email support@revolutionre.com.
Getting a fast answer
Tickets get resolved quickest when they include the report or dashboard name, the property, and what you expected to see against what you saw.
Other requests
- Security reviews and SOC 2 reports — see Security & compliance.
- Connecting a new PMS — see Integration overview.
- Ad hoc insights from another system — see Custom insights.